J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genouxJ’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir unNonMerciVoyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .SuperL’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioréSuper comme compagniePoints négatifs "Très bien à heure un avions trop propre"Points positifs "Sits are very comfortable and the food is amazing."Points négatifs "The door from the US plane was closed in front of our nose and the staff was extremely Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 110hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."Points négatifs "It was a great experience"Points positifs "Every thing amazing"Points négatifs "This trip really excellent Thank you Turkish Airlines"Points positifs "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."Points négatifs "The Ground crew didn’t know how to add a bag"Points positifs "The food and the entertainment"Points négatifs "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."Points positifs "Rien"Points négatifs "Rien"Points positifs "Rien"Points négatifs "Rien"Points positifs "good company"Points positifs "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"Points négatifs "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"Points négatifs "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"Points positifs "L'organisation."Points négatifs "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."Points positifs "Food and service is excellent. Istanbul lounge is great."Points négatifs "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."Points négatifs "La cuisine est vraiment horrible"Points négatifs "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."Points positifs "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"Points positifs "Tout a été excellent"Points négatifs "Rien ne m'a déplu"Points positifs "gentillesse de l'équipage, propreté de l'avion"Points négatifs "2 bagages cassés au retour dont une ouverte"Points positifs "ils sont toujours à l'écoute et attentionné Parfait en globalitees"Points positifs "Très pratique,gagne beaucoup de temps partout où nous allons."Points positifs "Très pratique"Points négatifs "Retard du vol dur avec un enfant"Points négatifs "Retard du vil dir avec un enfant"Points positifs "The crew was excellent, the food good."Points négatifs "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."Points positifs "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"Points négatifs "Repas"Points positifs "There was almost nobody on the flight. In flight entertainment was awesome too."Points négatifs "Nothing"Points positifs "The flight was excellent, with good food and good service. The crew was very professional and courteous."Points négatifs "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security we had already gone through security at the Paris airport, everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."Points positifs "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."Points négatifs "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."Points positifs "Professional and friendly staffing, comfortable flight."Points négatifs "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."Points négatifs "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."Points positifs "Merci à Turkish Airlines"Points négatifs "Enjoyed the hotel stay on the long layover"Points positifs "Will definitely fly Turkish Airlines again!"Points négatifs "Vol a des heures invraisemblalbles 345AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."Points négatifs "No being able to rebook!"Points positifs "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."Points positifs "L'equipe etait serviable et courtois."Points positifs "Le film que j'ai regarde pendant le vol"Points négatifs "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"Plus d’une heure de retard sur le premier vol, deuxième vol manqué Pas d’info et pas d’aide en transfert à l’aéroport d’Athènes, embarquement du second vol situé à l’opposé de l’arrivée du premier avec sécurité à retraverser donc impossible même en courant d’avoir le second vol Obligation de retrouver un autre vol et nuit d’hôtel par nos propres moyens et budget supplémentaire conséquentLe voyage a été normal. Dommage retard au décollage qui aurait pu compromettre la connexion à Athènes..We had not informed that our plane was cancelled ! this is our friend that inform usN/aPoints négatifs "Healthier food."Points positifs "The crew"Points négatifs "The kosher food"Points négatifs "Plane was WAY too small. Crammed in! For check in, no one knew which line to stand in. Plus! I didn’t know i had to play for baggage. Was no issue to do so. But, they couldn’t take payment at the check in desk. I had to go to another desk quite a ways down the terminal. Awful!"Points positifs "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"Points négatifs "More time for connecting flight. A better staffed airport, and more sympathetic staff."Points positifs "Price was good and the crew were friendly"Points négatifs "Their were no entertainment options and the on time departures are continually a issue with Aegean. Our flight was around 2hrs late. Also the carry on requirements are stringent"Points négatifs "Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg....."Points positifs "On time and soft landing"Points négatifs "No entertainment for 3 hours flight is boring."Points positifs "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"Points positifs "Oui"Points négatifs "Repas"Points positifs "Roomy seats and good food"Points négatifs "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul IST from Athens."Points négatifs "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."Points positifs "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."Points négatifs "Rien à dire"Points positifs "Personnel très aimable et accueillant"Points négatifs "Repas très mauvais"Points positifs "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."Points négatifs "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"Points positifs "Wider than average seats and a nice meal."Points négatifs "Plane was not near the gate & we had to ride a bus to the plane."Points positifs "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"Points négatifs "Flight was late two hours..."Points positifs "Vol à l’heure, très efficace et personnel très aimable"Points positifs "Vol à l’heure, très efficace et personnel très aimable"Points positifs "- Crew service was pleasant"Points négatifs "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"Points positifs "Nothing"Points négatifs "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."Points positifs "Crew very helpful and happy to assist Good communication"Points négatifs "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"Points positifs "The plane was new and comfortable"Points positifs "crow and food and cooporatio was wow"Points négatifs "seat was so hard"Points positifs "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"Points positifs "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."Points positifs "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."Points négatifs "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."Points négatifs "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"Points négatifs "See above"Points négatifs "No entertainment"Points positifs "Tout parfait"Points négatifs "Rien de relou"Points positifs "Service très agréable personnel sérieux et appliqué"Points négatifs "Rien à signaler"Points positifs "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."Points positifs "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."Points négatifs "Food could be a bit better."Points positifs "on time, they were aware that we came from a connection and took care of everything. pleasant flight."Points négatifs "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."Points positifs "As above, for this 2d leg of our trip on Aegean, we gave Aegean an overall 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane, and this time,help from the airplane to the train station once we reached Rome."Points négatifs "Food was some kind of basic dough filled with something I couldn't recognize."Points négatifs "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."Points positifs "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."Points négatifs "Left late"Points négatifs "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."Points positifs "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."Points négatifs "Longue attente au moment de l'embarquement. Et avion en retard."Points positifs "Friendly staff, clean airplane"Points négatifs "No entertainment"Points positifs "Service was great with food and beverages and checkin bags included."Points positifs "Just great"Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films tous les écrans étaient en panne, pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagagesLe pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers ParisFormalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 eurosLes membres d’équipage ont été attentifs. La qualité de repas- à améliorerTransit à Frankfort horrible !Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquerVol retardé + d'1 heure, pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. InacceptablePoints positifs "The audacity of your gross negligence in a time of global pandemic."Points négatifs "Any semblance of social responsibility or ethical behavior."Points négatifs "Food is a joke"Points positifs "The fight had a lot of open seats as I had a whole row to myself! Also the crew was kind."Points négatifs "Flight was delayed, but it didn’t interfere with my travel plans."Points positifs "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"Points négatifs "Boarding could be a little bit more organized"Points négatifs "Better Communication from Lufthansa"Points positifs "Good"Points négatifs "Confortable seats"Points positifs "Crew was great."Points négatifs "Check in time took a very long time with a boarding pass."Points négatifs "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."Points positifs "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."Points négatifs "Avoir sur le site d’enregistrement la possibilité de faire part des allergies l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"Points négatifs "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"Points négatifs "Retard"Points positifs "Ben... Je cherche encore"Points positifs "Le service"Points négatifs "La nourriture, le retard"Points négatifs "Parfait rien a dire"Points négatifs "Toujours un plaisir de voyager avec une compagnie de renommée."Points positifs "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."Points négatifs "Te cabin pressure gave us headache. always happens with the A380 though."Points positifs "La grande attention et disponibilité du personnel cabine"Points négatifs "Quelques soucis avec le système de divertissement,"Points positifs "Voler pour la première fois sur un à 320 NEO !"Points négatifs "Rien"Points positifs "Personel très réactif"Points négatifs "Les films et divertissements"Points positifs "Mauvaise information"Points négatifs "L’embarquement"Points positifs "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"Points négatifs "Mauvaise info"Points positifs "Confort de l'avion et amabilité de l'équipage"Points négatifs "Un peu déçu par les repas J'en avais un meilleur souvenir"Points négatifs "Le retard"Points négatifs "Le retard"Points négatifs "les faits dêtre ma fait loupé la suite de mes transports"Points négatifs "Le vol est largement en retard !!!!!"Points positifs "Embarquement très rapide, vol ponctuel."Points négatifs "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"Points négatifs "Les informations à bord etaient incompréhensibles"Points négatifs "Airplane food eatable"Points positifs "Crew and flight and service were fine"Points négatifs "Economy seats are cramped"Points positifs "Good, friendly crew"Points positifs "on time no hassle"Points négatifs "nothing in particular"Points positifs "Qualité du service en général bon Et comme à leur habitude ils proposent un avion récent."Points négatifs "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."Points positifs "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."Points négatifs "Nothing."Points positifs "Équipement de divertissement excellent. Personnel souriant"Points positifs "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."Points négatifs "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."Points positifs "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."Points négatifs "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."Points positifs "Actual flight, staff, food, beverages."Points négatifs "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 745am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."Points négatifs "Le retard"Points positifs "Siège et espacements correct surtout pour quelqu'un de grandes tailles comme moi"Points négatifs "Avoir des divertissement à bord"Points positifs "Poor"Points négatifs "Poor"Points négatifs "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of food was also mediocre."Points négatifs "Flight was delayed for 4+ hours"Points positifs "Na"Points négatifs "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."Points positifs "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."Points négatifs "Food. No choice, three "madeleine" sweet cookies for all, no sugar-free salty alternative..."Points positifs "Professionnel"Points négatifs "RAS"Points négatifs "Très bien"Points positifs "Le chef de cabinet était très accueillant et à l’écoute"Points positifs "Le siège était parfait et le divertissement aussi"Points négatifs "Ma valise est arrivé cassée"Points positifs "Personnel plus que pro"Points positifs "Personnel très agréable mais collation un peu insuffisante"Points négatifs "Le décollage en retard 1 heure et une annonce inexistante pour le duty free"Points négatifs "Un peu plus d'espace entre les sièges."Points négatifs "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"Points positifs "Tous les services de la compagnie"Points négatifs "Ras"Points positifs "Didn’t like the sandwich offered"Points positifs "Équipage très gentils et très des bons services à bord, Merci et à bientôt"Points positifs "L’amabilité du personnel de bord, la rapidité du vol, le service à bord"Points négatifs "Le dépose bagages, la non-assistance du personnel a l’enregistrement"Points négatifs "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."Points négatifs "Retard et chaleur limité supportable dans l'avion. Service niveau easy jet même si les hôtesses sont très sympathiques"Points positifs "Staff was so helpful and attentive to our service with a smile."Points positifs "No extra charge for simple refreshments."Points positifs "Quick and efficient not lying more to say or critique."Points négatifs "Coffee and a bread roll as a snack??"Points négatifs "Le site internet nous a pas expliqué que pour le Vietnam au-delà de 15 jours il fallait un visa du coup on a perdu le billet de l'allée plus on va reprendre un billet cela nous a coûté 1000 € juste pour l'aller de plus de nos voyages cela est inadmissible j'aurais pu nous avertir qu'un visa en une heure été délivrable. Je comprends pas qu'on travaille en aéroport en plus pas nous indiquer ou même le site au-delà de 15 jours voir d'autres pays quand on y va il nous faut un visa c'est inadmissible de perdre 1000 € sans compter qu'ils ont même pas fait un geste pour au moins reprendre un vol ça ne coûte plus cher que si on prenait un voilà par. Je recommande pas la compagnie Vietnam Airlines ce sont des gros voleurs des escrocs"Points positifs "Bon équipage"Points négatifs "Nourriture moyenne"Points négatifs "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."Points positifs "Flight on time"Points négatifs "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST cramped. Snacks and apple juice are now available for purchase only."Points positifs "Great service"Points négatifs "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."Points négatifs "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause->Effet"Points positifs "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"Points négatifs "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."Points positifs "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"Points négatifs "Nothing to like"Points négatifs "Plane left more than 40 minutes late with no explanation or apology."Points positifs "L’equipage Et le repas"Points négatifs "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"Points positifs "Rien."Points négatifs "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."Points positifs "La disponibilité et l’amabilité du personnel à bord"Points négatifs "Le retard a l embarquement sans vraiment d explication alors que le retard ensuit au décollage a été expliqué par le commandant de bord"Points positifs "Very good male crew member. Pilot genuinely apologetic for the delay."Points négatifs "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."Points négatifs "No offer of snack with no egg in it."Points positifs "nice drink selection on board flights"Points négatifs "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"Points positifs "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"Points négatifs "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"Points positifs "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"Points négatifs "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"Points positifs "Équipage au top, serviable, souriant, vraiment super !"Points positifs "The crew and flight was faultless"Points négatifs "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."Points négatifs "Couldn't make the connection....Overall....an aweful experience!"Points positifs "Le personnel"Points négatifs "Siège peu confortable et très peu de place pour les jambes. Équipement électroniques très ancien, qualité de l'écran médiocre, tactile fonctionnant très mal"Points positifs "Standard on most parts with pleasant staff"Points négatifs "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."Points positifs "Un vol d’une heure et demi donc avion correct pour ce genre de vol, et personnel accueillant"Points négatifs "Que Air France fasse grève pourquoi pas mais prévenir à 22h pour un vol à 11h le lendemain c’est très moyen surtout quand on nous dit de reporter au 30 avril. Comme si on prenait des vacances comme on le souhaite.."Points positifs "No stress at all. Friendly staff."Points négatifs "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."Points positifs "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."Points négatifs "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."Points positifs "The actual takeoff and landing with this airline is usually smooth"Points négatifs "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."Points positifs "Comfortable, on time, smooth boarding"Points positifs "Nothing, pretty much"Points négatifs "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."Points positifs "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."Points négatifs "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."Points positifs "Food was fantastic. Crew was attentive and polite."Points négatifs "This flight is apparently consistently late"Points positifs "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"Points négatifs "More movies and TV shows please!"Points négatifs "My bag making it to my destination not broken."Points négatifs "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."Points positifs "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."Points négatifs "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."Points positifs "Crew"Points négatifs "Seats"Points positifs "The crew is fantastic team,Dana is the best!Thank you"Points négatifs "Food"Points positifs "Crew is fantastik,Dana is the best"Points négatifs "Food"Points positifs "The air Serbia staff were top class"Points positifs "Comfy and clean"Points négatifs "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."Points positifs "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."Points négatifs "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."Points négatifs "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."Points positifs "On time flights both directions"Points négatifs "Excessive baggage charges 40-60 euro each way per bag, so buy the ticket that includes the baggage"Points positifs "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"Points négatifs "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."Points négatifs "Arms rest are pretty small"Points positifs "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."Points négatifs "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"Points positifs "Nice service."Points négatifs "Small aircraft"Points positifs "Crew was extremely nice and helpful."Points négatifs "the Air Serbia magazine was the only entertainment available."Points positifs "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"Points négatifs "No entertainment No food for vegetarians"Points négatifs "Afrer a day I am still in Pittsburgh!!!"Points positifs "I got to board first because I am wearing a cast on my leg."Points négatifs "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."Points positifs "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."Points négatifs "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."Points positifs "Quick flight"Points négatifs "Time it took to board and leave"Points positifs "Gave us food when they weren't required."Points positifs "Le micro sandwich"Points négatifs "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 405 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 700 on nous fait attendre jusqu'à 800 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 Valise introuvable"Points négatifs "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."Points positifs "Great. ON TIME!"Points positifs "Easy check in, flight was on time, crew were nice and free meal and drink."Points négatifs "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."Points négatifs "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."Points positifs "The staff was great"Points négatifs "The movies are outdated"Points positifs "The tiny plane was smooth in the air. Crew was nice."Points négatifs "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."Points négatifs "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."Points positifs "The flight attendants were courteous and advised passengers they can move around once boarding completed."Points négatifs "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."Points positifs "The food was good as always, the crew is nice."Points négatifs "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."Points positifs "Very responsive and real meal for short flight!"Points positifs "."Points négatifs "."Points positifs "Flight crew are nice, reasonable service during flight"Points négatifs "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."Points positifs "Service"Points négatifs "Long Layovers"Points négatifs "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."